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  1. What is CarePond?
  2. How does CarePond connect me?
  3. What does CarePond do to protect my privacy?
  4. Why does CarePond ask for my zip code/location?
  5. What happens when I delete my account?
  6. How can I contact CarePond?
What is CarePond?
CarePond is a community of caregivers and health care professionals that share valuable information, support and experiences.

In the age of powerful search engines, plenty of information regarding diseases, ailments and general healthcare is readily and easily available. We believe, however, that the best information comes from the support of those with firsthand experience.

CarePond is dedicated to improving the quality of information you find by connecting you to other caregivers with situations and experiences like yours.

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How does CarePond connect me?
CarePond uses a complex algorithm and a multitude of dimensions to help match you with other caregivers. Some of these dimensions include:
  1. Connections questions. The more you answer honestly, the better your matches.
  2. The compatibility of factors on your profile, including the reasons why you joined CarePond.
  3. The geographic distance, if applicable, to you and others around you.
  4. Your caregiving situation.
For best results, we suggest filling out your profile completely and answering as many Connections questions as possible.
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What does CarePond do to protect my privacy?
CarePond is fully dedicated to protecting your personal information. We will never share any information about you without first disclosing it to you. Your personal communications throughout the website are encrypted and any Connections questions you answer are kept private and secure. To read our more comprehensive privacy policy, check out our Terms & Privacy section.
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Why does CarePond ask for my zip code/location?
Providing your location is completely voluntary. We use your location as a factor in connecting you with caregivers near you.
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What happens when I delete my account?
We don't just "flag" your account as inactive -- we completely delete it. As a courtesy to our community and to keep information consistent, any questions or answers you've posted are kept and made anonymous.
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How can I contact CarePond?
You can reach us with the following:
  1. By filling out the form in the Contact Us section.
  2. Directly by email at info@carepond.com.
  3. By phone (toll-free): 1-855-201-4580.
  4. By mail: CarePond, Inc.
    P.O. Box 20155
    New York, NY 10014
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